• Subscribe
  • Magazines
  • About
  • Contact
  • Advertise
Sunday 20 July 2025
  • zh-hant 中文
  • ja 日本語
  • en English
IAG
Advertisement
  • Newsfeed
  • Mag Articles
  • Video
  • Opinion
  • Tags
  • Regional
    • Africa
    • Australia
    • Cambodia
    • China
    • CNMI
    • Europe
    • Hong Kong
    • India
    • Japan
    • Laos
    • Latin America
    • Malaysia
    • Macau
    • Nepal
    • New Zealand
    • North America
    • North Korea
    • Philippines
    • Russia
    • Singapore
    • South Korea
    • Sri Lanka
    • Thailand
    • UAE
    • Vietnam
  • Events
  • Contributors
  • SUBSCRIBE FREE
  • 中文
No Result
View All Result
IAG
  • Newsfeed
  • Mag Articles
  • Video
  • Opinion
  • Tags
  • Regional
    • Africa
    • Australia
    • Cambodia
    • China
    • CNMI
    • Europe
    • Hong Kong
    • India
    • Japan
    • Laos
    • Latin America
    • Malaysia
    • Macau
    • Nepal
    • New Zealand
    • North America
    • North Korea
    • Philippines
    • Russia
    • Singapore
    • South Korea
    • Sri Lanka
    • Thailand
    • UAE
    • Vietnam
  • Events
  • Contributors
  • SUBSCRIBE FREE
  • 中文
No Result
View All Result
IAG
No Result
View All Result

First report on Aristocrat-led NSW cashless gaming trial highlights mixed results

Ben Blaschke by Ben Blaschke
Fri 12 Apr 2024 at 05:48
In the crosshairs
36
SHARES
901
VIEWS
Print Friendly, PDF & Email

An initial report on the results of a cashless gaming trial in NSW, Australia has highlighted mixed results, with the promising performance of the technology and positive feedback on the overall experience tempered by a low take-up rate by players.

The report, published by Liquor & Gaming NSW on Thursday, provides an in-depth evaluation of a cashless gaming trial run by Aristocrat at Wests Newcastle, which saw cashless technology initially installed on 36 gaming machines and later expanded to 144 machines.

It found that the technology appeared to be successful in delivering the functionality that was promised, including the ability to collect data on player behavior and their interaction with responsible gambling features. It also found that there was general support for those technology’s responsible gambling features, albeit low usage of them during the trial, and that it “may” have made it easier for people to control and monitor their expenditure.

However, the report said a principal challenge was the enrolment process to register for cashless gaming, which was considered too slow by users, venue staff and other industry respondents.

People therefore had a tendency to revert to the old legacy (cash) system rather than use the new technology, with the report noting that the trial was challenged by the fact that it ran in the context of players having “access to another legacy system and where they have opportunities to gamble on trial machines, but also others located at the same, or different, venues.”

Other aspects of the technology that need improvement include clarity around the naming of wallets, the issue of Bluetooth connectivity that seemed to affect some participants, the quality of wifi connections at the venue, appropriate spaces to sign people up, the demographic profile of the venue, and its staffing profile.

“Given the resources required to onboard patrons on to new technology, it may be that larger venues are better positioned to adopt cashless gaming than smaller ones,” the report observed.

It also noted the strength of data collection via the use of multiple convergent data sources, but with limitations such as the self-selected sample, low utilization of some features and only modest response rate for the post-trial survey.

The data showed that 260 patrons registered for the trial and completed the pre-trial survey, although only 77 of those completed the post-trial survey. Of those registered, almost two-thirds were men and most under the age of 45.

The results of a similar trial recently conducted by IGT on 112 gaming machines at Sydney’s Club York are pending.

RelatedPosts

Star to open AU$3.6 billion Queen’s Wharf Brisbane development on 29 August

Star’s Hong Kong partners said to be eying Crown Resorts to run casino at Queen’s Wharf Brisbane if takeover talks succeed

Fri 18 Jul 2025 at 11:11
Ciarán Carruthers: Crowning glory

Aussie Millions poker series to return to Crown Melbourne in 2026 for first time in six years

Thu 17 Jul 2025 at 07:52
Casinos Austria hit with fine for unlawful use of junket agent at Cairns casino

Hospitality firm Iris Capital formalizes US$116 million offer to acquire Australia’s The Reef Hotel Casino

Tue 15 Jul 2025 at 06:08
Renowned gaming lawyer Jamie Nettleton to represent IMGL on Judging Panel for inaugural RTG Global Awards

GLI to continue as Gala Dinner Sponsor for Regulating the Game 2026

Sun 13 Jul 2025 at 05:48
Load More
Tags: AristocratAustraliaCashless gamingPoker machinesslot machinesTrialWests Newcastle
Share14Share3
Ben Blaschke

Ben Blaschke

A former sports journalist in Sydney, Australia, Ben has been Managing Editor of Inside Asian Gaming since early 2016. He played a leading role in developing and launching IAG Breakfast Briefing in April 2017 and oversees as well as being a key contributor to all of IAG’s editorial pursuits.

Current Issue

Editorial – An inconvenient truth

Editorial – An inconvenient truth

by Ben Blaschke
Fri 27 Jun 2025 at 15:21

It’s understandable that political observers, academics and members of the public in greenfield jurisdictions would express caution around the legalization...

Light & Wonder’s Siobhan Lane

Light & Wonder’s Siobhan Lane

by Ben Blaschke
Fri 27 Jun 2025 at 15:19

Siobhan Lane, Light & Wonder’s highly experienced CEO of Gaming, speaks to Inside Asian Gaming about the company’s ongoing transformation...

Honesty is the best policy

Honesty is the best policy

by Ben Blaschke
Fri 27 Jun 2025 at 14:13

The Thailand Entertainment Complex Roundtable brought industry stakeholders, politicians and supporters of the government’s Entertainment Complex Bill face to face...

Sri Lanka’s casino industry

Sri Lanka’s casino industry

by Shaun McCamley
Fri 27 Jun 2025 at 13:36

Industry veteran Shaun McCamley delves into the complex history of Sri Lanka’s casino industry at a time when the country...

Evolution Asia
Your browser does not support HTML5 video.
Aristocrat
GLI
Nustar
SABA
Mindslot
Solaire
Hann
Tecnet
NWR
Jumbo
568Win

Related Posts

Light & Wonder sets new US$2 billion Adjusted EBITDA target for 2028

Light & Wonder granted Gaming-Related Vendor License in UAE

by Newsdesk
Sun 20 Jul 2025 at 07:33

Light & Wonder, Inc said Friday that it has been granted a gaming-related vendor license by the General Commercial Gaming Regulatory Authority (GCGRA) of the United Arab Emirates, making it the 13th industry supplier to be granted a gaming-related vendor...

Hong Kong Jockey Club says racing turnover grew 3% to US$17.7 billion in 2024/25 season

Hong Kong Jockey Club says racing turnover grew 3% to US$17.7 billion in 2024/25 season

by Newsdesk
Sun 20 Jul 2025 at 07:31

The Hong Kong Jockey Club has reported a return to growth for the local racing industry with total racing wagering turnover in the 2024/25 Hong Kong season rising 3.0% to HK$138.85 billion (US$17.7 billion). This compares to a 4.5% decline...

Early Mover

Philippines SEC gives approval to Hann’s US$200 million IPO

by Newsdesk
Sun 20 Jul 2025 at 07:09

The Philippines’ Securities and Exchange Commission (SEC) has approved the initial public offering (IPO) of Hann Holdings Inc – the holding company of Clark’s Hann Casino Resort. In a statement issued Friday, the SEC said it had “considered favorably” Hann’s...

Star to open AU$3.6 billion Queen’s Wharf Brisbane development on 29 August

Star’s Hong Kong partners said to be eying Crown Resorts to run casino at Queen’s Wharf Brisbane if takeover talks succeed

by Ben Blaschke
Fri 18 Jul 2025 at 11:11

Star Entertainment Group’s Hong Kong partners are reportedly looking to replace Star with its local rival Crown Resorts as operator of the casino at Queen’s Wharf Brisbane should the partners complete a deal to acquire Star’s 50% stake in the...



IAG

© 2005-2024
Inside Asian Gaming.
All rights reserved.

  • SUBSCRIBE FREE
  • NEWSFEED
  • MAG ARTICLES
  • VIDEO
  • OPINION
  • TAGS
  • REGIONAL
  • EVENTS
  • CONSULTING
  • CONTRIBUTORS
  • MAGAZINES
  • ABOUT
  • CONTACT
  • ADVERTISE
  • 中文

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

No Result
View All Result
  • 中文
  • Subscribe
  • Newsfeed
  • Mag Articles
  • Video
  • Opinion
  • Tags
  • Regional
  • Events
  • Contributors
  • Magazines
  • Advertise
  • Contact
  • About
  • Home for G2E Asia

© 2005-2024
Inside Asian Gaming.
All rights reserved.

  • 中文
  • English