Tag: Current Issue

An effective customer experience program requires a holistic approach that rewards the operator and employees as much as the customers ...

A year after the deadly attack at Resorts World Manila, management continues to reinvent the property to recover and meet ...

Gaming businesses must plan judiciously for emergencies such as the Resorts World Manila attack, natural disasters and accidents so they ...

By Sudhir H. Kalé, Ph.D. IAG explains the importance of company culture in achieving exceptional customer experience and the five ...

With the opening of its new luxury hotel at City of Dreams in June, Melco Resorts is looking to take ...