Inside Asian Gaming

IAG JUN 2023年6月 亞博匯 98 division is responsible for customer acquisition and retention, sales excellence training, CRM programs, and event creationandmanagement; the Finance division provides payment solutions services, credit and compliance assessment; the Service & Operations division focuses on operation optimization training, service excellence training, and technology optimization; and the Human Resource division oversees people and performance management and team-building programs. However, what really sets Vault apart is its focus on compliance, including the provision of full KYC (Know Your Customer) and audit checks. “Vault prioritizes compliance and transparency in all operations,” Marcus says. “We take great care to regulate ourselves, ensuring that all clients go through one round of KYC and that we maintain accurate and up-to-date documentation for each of our clients. This information is self- compliant and then sent over to the client for final review, ensuring that the client is always in control and has the final say over who they work with. “Furthermore, we run thorough checks on all partners and suppliers to ensure that they meet our strict standards for compliance and reliability. Our clients can be confident that we only work with reputable and trustworthy partners who are committed to upholding the same high standards. “Overall, our goal is toprovide our clients with a complete solution for player acquisition and management, including regulatory compliance. This helps our clients to focus on their core business activities, while we handle the complex and ever-changing regulatory landscape. And we also guarantee that our partners retain the ultimate decision- making power to engage or not. We are committed to presenting our factual opinions and recommendations, while performing our role diligently. Nonetheless, the final decision always rests with our partner.” FEATURES