Inside Asian Gaming

IAG OCT 2021年10月 亞博匯 98 COLUMNISTS TEAM MEMBER COMMUNICATION Top IRs provide in-house TV, with roving reporters providing regular updates, interviews, short videos and soundbites all broadcast 24/7 on screens located strategically throughout the heart of house corridors, staff dining and break rooms. A Team Member monthly newsletter is packed with news, updates and fun facts to keep everyone engaged. IR LANGUAGE Thoughts turn into words; words turn into actions and behaviors. Leading IRs use language specific to their properties to help define the culture and create an exceptional work environment. Team Members are expected to use certain words and phrases in all interactions, such as Heart of House rather than back of house; Team Member rather than employee; challenge rather than problem; and guest rather than customer. 團隊成員溝通 最高級的IR都會有自己的內部電視節目。遊走四處 的記者們會定期帶來最新資訊、訪問、短片和訪談 節錄等。這些內容都會全日不停地在設施內部走廊、員工餐飲及 休息室內那些精心計算擺放位置的螢幕上廣播。團隊成員每月收 到的通訊，就充滿著不同的新聞、最新消息和趣聞，讓所有人都 會不停追看。 IR語言 思想轉化為文字，而文字就變成行動和行為。IR巨 擘使用其物業內那一套獨特語言去幫助塑造文化及 創造一個卓越的工作環境。團隊成員都需要在所有人際接觸期間 使用某些字詞，例如稱內部工作區為內部心臟地帶、稱呼僱員為 團隊成員、把問題叫做挑戰，並且把客戶稱為住客。 14 15