Inside Asian Gaming

IAG OCT 2021年10月 亞博匯 103 STANDARDS TO CREATE AN EXCEPTIONAL WORK ENVIRONMENT All IRs strive to develop, communicate, implement, measure, control and continuously improve standards focused on delivering guest satisfaction. However, leading IRs havedeveloped comprehensive leadership standards that help ensure the creation of an exceptional work environment. For example: WAGE, SALARY AND BENEFITS PACKAGE It is very important to emphasize that the best IRs create an extremely competitive and compelling overall wage/salary, benefits, bonus and perquisites package, provide an exceptional work environment and become recognized as the “employer of choice” in order to attract and retain the best team members . 專欄 創造卓越工作環境的標準 所有IR都努力發展、溝通、落實、衡量、控制及不停地改進其其 服務標準，專注於令客人滿意。可是，巨擘們其實都已經發展出 全面的領導標準，幫助創設一個卓越的工作環境，例如： 薪酬、月薪及福利組合 有一件非常需要強調的事，就是最好的IR都會提供一套非常具 競爭力以及說服力的整體薪酬/月薪、福利、獎勵及額外補貼組 合，提供一個卓越的工作環境以及被認定為「僱員之選」，以吸 引及留住最佳的團隊成員 。 19 20 領袖們都需要與他們的團隊最少每季會面一次，以達致雙向 溝通，並討論和處理團隊成員的問題。 在團隊成員滿意度調查中，領袖們的部門分數以及個人領導 能力分數最少要有85%。 所有團隊成員都要以真誠、尊重對待彼此，並須注重操守。 • • • • • • Leaders are expected to meet with their team a least once per quarter for two-way communication to discuss and address team member issues. Leaders are expected to achieve a TM Satisfaction Department Score and Individual Leadership Score of at least 85%. All team members are expected to treat each other with honesty, respect and integrity.