Inside Asian Gaming

IAG OCT 2021年10月 亞博匯 100 COLUMNISTS TEAM MEMBER SATISFACTION SURVEYS The IR team member satisfaction survey and follow-up action planning process is of critical importance to creating and maintaining an exceptional work environment. Most IRs conduct employee satisfaction surveys that are developed and administered in-house, are poorly written, not- validated, ineffective and are not followed up. The best practices for creating an excellent IR Team Member (TM) Satisfaction Survey and Follow-Up Process are outlined below: 16 ensure team member participation, confidence, trust, buy-in and belief in the process. Team Member Satisfaction surveys should be conducted every 9 to 12 months. Each department with more than 6 team members, and each leader with more than 6 direct reports, should receive a TM satisfaction report, score and summary of comments. All departments and leaders are required to obtain a certain score, such as 85% or above. All departments must implement follow- up action plans. Those scoring less than the required minimum must work with team member relations in facilitated live feedback with their teams to discuss issues, explore solutions, develop and implement corrective action plans. All Leaders must implement follow-up action plans. Those scoring less than the required minimummust participate in Executive Coaching sessions and follow an Individual Development Plan to address issues identified, comments made and implement a corrective action plan to achieve improvement. Most leaders make sufficient improvements following coaching. • • • • • • • It is essential that the survey questions are relevant, tested, validated and follow best practices. TM Satisfaction Surveys built upon knowledge and best practices derived from leading research, which helps determine the best questions to measure TM Satisfaction and intention to stay with an organization, are highly effective. Modifying these questions to suit your IR by adding a small number of customized questions, an open comments section, and specific workgroup and supervisor identifiers can lead to a very powerful and accurate survey instrument. It is critical that the TM satisfaction survey administration process is implemented with the utmost of accuracy, confidentially and integrity to Correct implementation of Team Member Satisfaction Surveys allows the IRs leaders to identify issues early and take focused, targeted corrective action.