Inside Asian Gaming

IAG AUG 2021年8月 亞博匯 121 特寫 如果可以保證前線員工都已經受到充足訓練，去了解負責 任博彩的重要以及他們在保障玩家安全上所扮演的角色，就可 以更好地幫助那些可能正受到博彩相關傷害困擾的本地玩家 及正在旅遊的玩家。RG Check的僱員培訓標準領域全方位地 檢視不同的訓練部分，從讓他們與企業價值保持一致到訓練本 身的政策、內容、執行及評估等都包括在內。這些準則也帶給營 運商一些建議去增強其員工教育計劃，從而讓員工可以更好地 面對不同類型的玩家。 營運商及監管機構都需要在玩家體驗上的各個方面變得 更積極及更有創意，特別是在旅遊活動再次活躍令到世界重歸 實體賭場博彩，以及包括運動投注等的網上博彩繼續發展的這 個時刻。營運商的負責任博彩計劃若能最有效地進行教育，以 防止及減低不同玩家群所受到的博彩相關傷害，其將佔盡優 勢。 who could be experiencing harm from gambling. The Employee Training standard area of RG Check looks at all facets of training from corporate value alignment through to training policies, content, execution and evaluation. These criteria provide operators with recommendations to enhance their employee education programs so they are better able to navigate all types of players. Operators and regulators need to be proactive and innovative in all aspects of the player experience, especially as travel resumes and the world returns to land-based gambling, and online offerings such as sports betting continue to expand. Operators that have the most effective RG programs that provide the education required to prevent and mitigate gambling harm among a diverse player base will have the advantage. Jurisdictions where gambling options are contained within a small geographic area with a strong tourist player base – such as Macau and Singapore – often share a similar pain point: How can responsible gambling messaging be effective in this unique setting? Informed decision making is an RG Check standard area that provides guidance on how to integrate and disseminate player information in a comprehensive way that promotes and encourages safer play across all high traffic touchpoints. Having materials available in a variety of different languages also reinforces an operator’s commitment to a diverse player base. Ensuring that frontline employees are trained to understand the importance of responsible gambling and how their roles impact player protection can go a long way to assist players, both local and visiting, Operators and regulators need to be proactive and innovative in all aspects of the player experience. 營運商及監管機構都需要在玩家體 驗上的各個方面變得更積極及更有 創意。