Inside Asian Gaming

IAG JUL 2020年7月 亞博匯 64 IN FOCUS and senior management personnel go and embarking on restructuring rather than mass layoffs. In that regard, the pain of COVID-19 can in fact represent a unique opportunity for those who play their cards right. “What operators should be doing is taking a look at their entire workforce and using this crisis as an opportunity to clear some deadwood,” Kalé offers. “A lot of job titles and roles would make absolutely no sense in the current environment. Second, use the lean times to create a truly employee- and customer-centric culture, and live that culture every single moment. Third, use pre-shift meetings to good effect so that employees feel assured and energized to enter the war zone.” Says Martinez, “Companies with strong leadership, who genuinely care about their employees, commit to social responsibility and their core values, communicate often with their stakeholders, and put health and safety front-and-center throughout their entire operations, will make it through. “And those that make it through will have a greater impact on reducing our unemployment numbers. In doing so, they will emerge as the strongest companies with the best reputations among employees and customers.” 警，稱可能會裁走部分員工。凱撒娛樂公司也在三月份通 知內華達州的官員稱，因應疫情影響，該公司將需要解僱約 3200名員工。而全美各地多家規模較小的運營商也已採取 了類似措施。 在亞洲，菲律賓綜合度假村岡田馬尼拉IR Okada Manila於5月宣布將裁員1000人，而PAGCOR就告訴本刊， 它擔心更多運營商會緊隨其後。新濠博亞娛樂和金沙中國 採取了較為高明的做法，讓部分中高級管理人員離職並著 手進行重組，而非大規模裁員。 在這方面，新冠疫情的痛苦實際上可以為那些正確行 事的企業提供一個獨特的機會。 Kalé表示：「營運商應該做的是關注整個員工隊伍，並 利用這次危機清除一些朽木。」 「當前環境下，很多職位和角色都毫無意義。其次，可 以利用目前不忙的時間打造真正以員工和客戶為中心的文 化，並每時每刻付諸實踐。第三，善用輪班前會議，讓員工感 到安心並充滿活力的進入戰區。」 Martinez認為：「只有那些擁有強大領導才能、真正關 心員工、致力於承擔社會責任和實踐核心價值觀、經常與持 份者溝通，並在整個運營過程中始終將健康與安全置於首 位的公司，才會最終挺過去。」 「而成功挺過這一關的公司將對減少失業人數產生巨 大影響。因為如此一來，它們將成為在員工和客戶中享有最 佳聲譽的最佳公司。」