Inside Asian Gaming

COVER STORY CONTENTS AUGUST 2018 IN FOCUS Waiting for Garapan Cover Image: IAG Australian VIP: A new dawn 18 12 Breakfast Briefs IN FOCUS 24 Waiting for Garapan Imperial Pacific says it will miss another deadline for completing its Saipan casino hotel, and there’s no consensus on a completion date. Meanwhile, VIP roll and trade receivable numbers soar. COLUMNISTS 30 How casino re-tendering will shape Macau’s future Professor Glenn McCartney takes a look at the impending Macau casino re-tendering process and why the government’s criteria for issuing licenses will shape the city’s tourism future. BLUE PAGES 34 Making live online gaming a reality Latency has long been the ultimate challenge for online gaming operators in their quest to provide a quality product, but a new open framework technology could prove to be a game-changer. COLUMNISTS 38 The recipe for customer experience excellence An effective customer experience program requires a holistic approach that rewards the operator and employees as much as the customers themselves. TECH TALK 42 Smart money Angel’s new Angel Smart Chip is set to make casino table game management a whole lot easier as part of the Angel Eye Complete table solution. INDUSTRY PROFILE 46 Matthew Righton: Spirit of adventure Named one of the industry’s rising stars at the recent G2E Asia Awards, Matthew Righton details his pathway from Sydney to be part of the Scientific Games team as Regional Account Manager for Asia. 50 EVENTS CALENDAR It has taken just 12 months for Australia’s VIP turnover to rebound following the arrests of 19 Crown Resorts employees in China in October 2016, but the balance of power between Australian operators has shifted dramatically in the process.