Inside Asian Gaming

JUly 2015 inside asian gaming 7 advent of increasingly sophisticated video slots, lottery products, server-based and other technologically-advanced gaming systems, online and mobile game platforms and ancillary gaming products ranging from ticket printers to bill acceptors for a growing number of local, state and federal regulatory authorities. GLI has proven more than able to meet the industry’s rapidly evolving demands, in the process becoming the world’s leading gaming testing lab and technical consultancy, now serving more than 475 global jurisdictions, more than 130 of which exclusively accept GLI certification letters. It also continues to be a pioneer and innovator in the field. Moving beyond testing and certification, GLI has started to offer what it describes as “a wide range of information security services to gaming and non-gaming companies, from audits and training to the application of new processes and ultimately certifications.” “We’re expanding in Asia very much,” comments Mr de Robillard. GLI is now the largest service provider of its kind in the region with three labs in Australia and one in Macau with a total complement of 75 staff. Mr de Robilliard adds: “Our multiple locations in the Asia Pacific region give us many advantages over our competitors that enable us to better serve our customers. For example, three Macau- based engineers are relocating to Australia for cross-training and specialized training as we look to expand our reach and further meet customer needs.” In pursuit of its ceaseless mission to meet evolving customer needs, GLI has been growing its laboratory capacity in the region. GLI Australia physically expanded one of its Australia locations this year, growing from 1,000 square meters to 1,600 square meters in Adelaide, and plans are in development for growth in the Sydney location. Across the business, GLI Australia has increased staffing levels to accommodate continually increasing demand, adding 21 new staff members so far this year. “At GLI, we are very customer-focused. One of many things that separates GLI from competitors is we actively listen to customer needs and respond in many creative ways to increase levels of customer service. It’s that very focused team effort, dedication to our clients’ needs and a good deal of hard work that has helped us to become the leading lab in Asia Pacific,” says Mr de Robillard Inside Asian Gaming spoke further with Mr de Robilliard during G2E Asia about GLI’s commitment to the region. IAG : What is your main focus in Asia? Mr de Robilliard: My focus is to listen to the customer. Currently, there’s a considerable amount of transitioning happening in Asia with regards to regulations and that can create an unsettling situation for regulators, suppliers and operators. We listen to their journey, understand where they’re going, and work with them to streamline their process. Tech Talk