Inside Asian Gaming

INSIDE ASIAN GAMING | June 2011 26 Cover Story Kong-Macau] bridge will be built, the Lotus Bridge depot will be enlarged, there are plans to expand the airport, and the high speed train is coming. It is an issue that needs to be addressed for us to continue to grow the economy in Macau, but more capacity is on the way. So far this year, Macau’s growth continues to be stellar. But are there any risks that you’re conscious of that could slow growth? Definitely infrastructure is an issue that we need to pay attention to, because bridges and railway stations and roads are not built in one day. Even if you make a decision now, it’s going to be at least four or five years’time before you see the thing working. So I think there’s a sense of urgency there. Another critical issue is the labour force. Right now, we practically don’t have any unemployment in Macau. Every person of legal age, able to work, can find a job, and with good pay too, compared to other Asian countries. So will Macau’s labour force be able to keep up with the economy growing at 25% a year? One good thing is you manage to keep hold of your labour. You have one of the lowest staff turnovers among Macau’s casino operators. What do you attribute that to? We have this Asian heart culture, where we look after not just our customers, but Asian heart means we take care of and respect our colleagues too. I also think all our people are proud to be part of Galaxy, because in these eight short years we have achieved a lot. All the staff feel they have had a little contribution to make towards making the company so successful. This makes them want to stay with the company. Of course, you have to pay market [salary levels], no question about it, but at the same time people have choices. I like to think that Galaxy, at the moment, we are the preferred employer in Macau. Asian heart—frontline staff at Galaxy Macau Right now, we practically don’t have any unemployment in Macau. Every person of legal age, able to work, can find a job, and with good pay too, compared to other Asian countries. So will Macau’s labour force be able to keep up with the economy growing at 25% a year?