Inside Asian Gaming

22 Other Services Talent2 categorises its HR services as “Ac- quire, Manage and Optimise.” The company has over 650 staff and consultants with offic- es across Australia, China, Hong Kong, Macau, India, Malaysia, New Zealand, Singapore, Lon- don and the US, servicing a growing number of blue-chip companies, The range of services provided by Talent2 include HR outsourcing and consulting (tal- ent acquisition management, HRIS and pay- roll solutionmanaged services andworkforce management), eLearning, executive search and recruitment and assessment consulting services including psychometric tests. Talent2 also knows how to run effective job fairs as part of its talent acquisition ser- vices in the countries across the Asia Pacific it is active in.“We assisted Crown Macau with one of the most effective job fairs in Macau. In December last year,5,000 people turned up to the Crown Macau job fair,”reveals Mr Lacchia. Search and recruitment is currently the biggest source of revenue for Talent2, fol- lowed by managed services, then optimi- sation. However, Mr Lacchia points out “we have seen an 82% increase in the Managed Services business and we are on plan for it to become the largest piece of our business within two to three years’time,because it also gives a recurring revenue stream.” One such service is payroll solutions – Talent2 already counts one of the leading Macau gaming suppliers among its payroll solutions clients, and aims to have a number of other contracts in place by the end of this year. “There was a war on talent, and talent has won,” says Mr Lacchia, Companies will increas- ingly turn to outsourcingHR functions – as they have done with many other roles – in seeking a vital competitive advantage. “The difference between us and an internal HR team is the way we’re driven and the way we’re managed by the client is around service level agreements,” explains Mr Lacchia. Thus, Talent2 makes a pledge to deliver that advantage. some input on the non-salary benefits of- fered by Crown Macau. Employees will also increasingly consider “the type of company you are and what’s the growth potential of your company. That has to be built in to the attraction strategy,” comments Mr Lacchia. City of Dreams and Venetian Macao, for ex- ample, offer valuable future promotional possibilities for employees of Melco PBL and Las Vegas Sands Corp in Macau. The employee value proposition (EVP) is part of an integrated gaming and industry specific talent management process devel- oped by Talent2, which also covers: • People – recruited through its onsite talent acquisition team • Systems – Business Processes and Re- cruitment management systems • Branding – The employee value prop- osition (EVP) • Support – Finance; HR and Training; Marketing and Advertising; Project Re- sources and consulting Blackjack dealers, for example, “need acute mental arithmetic skills, especially when dealing with difficult customers”