Global Market Advisors’ Andrew Klebanow provides a detailed rundown of the current state of the Cambodian gaming industry.
Global Market Advisors’ Brendan D. Bussmann runs through the next steps for Japan’s burgeoning IR industry following passage of the IR Implementation Bill in July.
Professor Glenn McCartney takes a look at the impending Macau casino re-tendering process and why the government’s criteria for issuing licenses will shape the city’s tourism future.
Latency has long been the ultimate challenge for online gaming operators in their quest to provide a quality product, but a new open framework technology could prove to be a game-changer.
An effective customer experience program requires a holistic approach that rewards the operator and employees as much as the customers themselves.
By Sudhir H. Kalé, Ph.D. IAG explains the importance of company culture in achieving exceptional customer experience and the five signs that your culture might be toxic to your customer goals.
By Prof. I Nelson Rose. The recent US Supreme Court decision overturning the Professional and Amateur Sports Protection Act is one of the most significant events the global gaming industry has witnessed in years, with its impact to be felt...