Sudhir Kalé takes a look at the common characteristics displayed by companies considered the best places to work in 2020....

A well-articulated and compelling employee value proposition can set IR operators apart from the crowd when it comes to sourcing...

All things considered, 2018 was a good year for Macau gaming operators, says Sudhir H. Kalé, Ph.D., CEO of GamePlan...

An effective customer experience program requires a holistic approach that rewards the operator and employees as much as the customers...

By Sudhir H. Kalé, Ph.D. IAG explains the importance of company culture in achieving exceptional customer experience and the five...