The Regulating the Game conference has announced the latest addition to its 2025 Masterclass Series in Sydney in March, with Jay Robinson, Chief Stakeholder Relations Officer at Focal Research Consultants, to present a masterclass titled “Beyond Compliance – Safer Gambling Training and Building a Culture of Customer Care”.
With over 20 years of global experience in developing and delivering impactful training programs across jurisdictions – from pubs and clubs to casinos and online operators – Robinson is a leading voice in creating safer gambling environments that transcend compliance. Their approach focuses on building a culture of customer care that prioritizes player protection and staff well-being while enhancing the overall gambling experience.
This masterclass will delve into:
- How industry leaders, regulators, and frontline staff can embed a culture of safer gambling.
- The critical role leadership plays in sustaining training initiatives.
- Strategies to extend the reach and effectiveness of safer gambling programs, improving customer experiences, reducing staff burnout, and driving long-term benefits for operators and stakeholders alike.
It is described as being essential for operational leaders, C-suite executives, regulators, and anyone committed to advancing safer gambling initiatives. Participants will leave with actionable insights and tools to lead cultural change, elevate training outcomes, and strengthen their organization’s reputation.
“Effective gambling staff training must meet the real needs of both staff and customers, ensuring that safer gambling practices become second nature. This masterclass is about empowering organizations to go beyond compliance, fostering a culture of care and leadership that makes a lasting impact,” said Robinson.
Running from 10 to 13 March 2025 in Sydney, the Regulating the Game conference has established itself as a flagship event, bridging the gap between regulators, industry professionals and stakeholders. Now entering its fifth year, the conference continues to attract world-class speakers and attendees, driving innovation and inspiring meaningful discussions on policy, regulation, and sector challenges.
For more information, visit www.regulatingthegame.com or email info@regulatingthegame.com.
