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Real Intelligence

The casino’s secret weapon to turbocharge AI

Stephen Moore by Stephen Moore
Mon 30 Sep 2024 at 20:01
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Walker Digital Table Systems CEO Stephen Moore explains how the data captured by smart gaming tables provides an unparalleled opportunity for operators to respond to player trends.

In the rapidly evolving world of casino gaming, technology plays an ever-expanding critical role in ensuring fairness, accuracy and efficiency. One of the most innovative developments in this space is the use of RFID and NFC powered or augmented smart table systems. These systems generate what I call “Real Intelligence” – the actual data captured in real-time from each table transaction.

This direct and accurate information enables casinos to monitor and respond to events with unparalleled precision, placing them ahead of the game well before artificial intelligence (AI) is factored in.

Real Intelligence defined

At its core, Real Intelligence comes from the RFID sensors embedded in the casino’s smart tables. These sensors capture everything – from a player’s initial bet placement to the final payout, creating a stream of data that’s as reliable as it is immediate. With this technology, casinos know exactly what is happening at their tables, at all times.

What does Real Intelligence provide?

Bet Tracking

RFID sensors record precisely where a player places their bet, how much they wager, and how those wagers evolve over the course of a game.

Game Flow Monitoring

Casinos gain insights into every table interaction – from how frequently a player bets to how they manage their bankroll.

Behavioral Insights

Real Intelligence tracks patterns such as bet progression, use of superstitions and trends followed by players.

Fraud Detection

Smart tables can immediately flag and prevent suspicious activities like capping, pinching, past posting, sleeper bets, stealing losers and other forms of cheating.

This real-time data enables casinos to detect, notify and prevent fraudulent behavior as it occurs, giving them the ability to intervene before any losses occur. The immediate nature of this data collection is what makes Real Intelligence superior to relying purely on AI, which typically requires extensive data analysis over time to detect anomalies.

Why Real Intelligence matters more than AI

While AI has certainly revolutionized industries, the key advantage of Real Intelligence is its accuracy and immediacy. Instead of waiting for an AI model to infer patterns or make predictions, Real Intelligence provides raw, unquestionable data on the spot. This direct, real-time information offers several advantages:

Accurate Outcome Verification

Every outcome at the table, from who won to how much was bet, is instantly verified by the system, reducing disputes and eliminating human error.

Immediate Fraud Detection

Real Intelligence ensures that any attempts to cheat are flagged and prevented immediately, minimizing financial loss and enhancing the integrity of the games.

No Guesswork

Real Intelligence deals in hard facts. Casinos know exactly what bets were placed, when and how, without needing AI algorithms to interpret player behavior or infer outcomes.

In essence, Real Intelligence gives casinos a full and detailed understanding of every transaction as it happens, empowering them to maintain control over their gaming floor with confidence and precision.

Turbocharging AI with Real Intelligence

While Real Intelligence offers immense standalone benefits, it also significantly enhances the power of AI. By feeding AI systems with accurate, real-time data, casinos can make more informed, data-driven decisions to improve operations, marketing, customer service and game design.

Here’s how AI can leverage Real Intelligence:

Operational Efficiency

AI can analyze Real Intelligence data to optimize staffing, predict peak hours, and ensure that games run smoothly. Knowing real-time information about table usage and player engagement helps casinos allocate resources efficiently.

Player Marketing

With detailed data on player behavior, AI can create personalized marketing campaigns, targeting players based on their wagering habits, preferred games and loyalty.

Enhanced Customer Service

Real Intelligence can be used by AI to detect patterns that signal a VIP player, or a customer needing attention. By recognizing behavior in real-time, casinos can provide a more tailored and responsive experience.

Game Design

AI can analyze Real Intelligence data to identify trends in player behavior, providing game designers with insights to improve or innovate games that keep players engaged.

The power of Real Intelligence lies in its ability to deliver accurate and immediate data about every transaction that happens on a table game. This real-time insight allows casinos to prevent fraud, enhance game integrity and make informed decisions without relying solely on AI predictions. However, when combined with AI, Real Intelligence becomes even more valuable, transforming the way casinos operate, market and design their games.

In an era where technology increasingly shapes the future of gaming, Real Intelligence is the first step to staying ahead. By capturing what’s really happening in real-time, it ensures that casinos have the right information at their fingertips – empowering them to not only safeguard their tables but also to power AI for smarter, more efficient gaming environments.

Tags: AICurrent IssueStephen MooreWalker Digital Table Systems
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Stephen Moore

Stephen Moore

Stephen Moore is the Co-Founder and CEO of Walker Digital Table Systems, LLC (WDTS), which leads in automated casino technology through the pioneering use of RFID, Computer Vision and AI. His leadership has propelled WDTS to develop the first widely adopted smart table game platform. Stephen holds a Bachelor’s degree in Business Administration with a focus on Business Computer Systems from New Mexico State University.

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