Global industry supplier Konami Gaming is set to unveil new technology at Global Gaming Expo (G2E) in Las Vegas next month that brings its player facial recognition solution for Electronic Game Machines to table games.
The expanded offering, in partnership with Xailient, follows the launch of SYNK Vision in 2023, which provided a new method of player tracking and harm minimization by offering instant login capabilities for both carded and anonymous players – eliminating the need for player loyalty cards or other method of logging onto the player tracking system.
According to Konami, SYNK Vision addresses challenges like identity fraud, duplicate player records and gaps in player tracking data, via the use of proprietary secure facial recognition methods which enable de-identified tracking of all players.
The addition of table games support is aimed at providing casino operators with seamless player tracking at table games for a consistent player experience across the property.
The company said SYNK Vision for tables uses smart cameras to detect players seated at the tables, integrating with the player ratings system to streamline operations and ensure accurate data entry. Artificial intelligence (AI) helps the casino staff by automating the tasks of player identification and player identity verification, removing opportunity for human error and speeding up the player experience from sit-down to buy-in.
“Table games staffs’ jobs keep getting harder [so] SYNK Vision returns the staff to their core role in customer service and entertainment faster,” said Tom Soukup, Senior Vice President & Chief Systems Product Officer at Konami Gaming, Inc.
“Staff enjoy interacting with players, but sometimes find the role of policing IDs, tracking AML an impediment to building rapport. This table game extension of SYNK Vision helps keep the fun.”
The technology is also seen by Konami as being particularly beneficial in the Asia-Pacific, with the company pointing to recent regulatory challenges in Australia.
“In the Asia Pacific market, and Australia, under new regulatory constraints in particular, players’ secure and unique identity becomes key to good operational governance of casinos,” said Gerard Crosby, SVP & Chief Games Product Officer at Konami Gaming and director of Konami Australia Pty Ltd.
“Whether to ensure identity linked to AML transactions or identity of players redeeming promotional activity, SYNK Vision exclusively provides casinos with best practice technological solutions.”
The new table game technology offers the ability for players to be automatically identified as soon as they are seated, provides for anonymous player tracking and bonusing while preserving player privacy, identifies potential harmful behaviors on the gaming floor by tracking both known and anonymous players, and enables anti-money laundering (AML) tracking of all players to ensure regulatory compliance and safeguards against fraudulent activities, Konami explained.
Visit Konami at booth #1256 at G2E from 8 to 10 October 2024 or visit www.konamigaming.com.
