The NSW state government has revealed it will introduce Responsible Gambling Officers to all pubs and clubs with more than 20 electronic gaming machine entitlements, effective from 1 July 2024.
The new measure is aimed at helping identify patrons at risk of harm or displaying concerning gambling behaviour, the government explained, slowing them to be referred to gambling support information and services and facilitate requests for self-exclusion.
All hotels and clubs with gaming machines will also be required to keep a Gambling Incident Register and a Gaming Plan of Management as part of a suite of reforms being implemented to reduce risk of gambling harm and support people who may need help.
Clubs with more than 100 gaming machine entitlements will be required to have additional Responsible Gambling Officers to ensure enough sufficiently trained staff are available to support patrons and to ensure they have a reasonable workload across larger gaming floors, the government added.
“The NSW Government is committed to gambling reform, reducing gambling harm and stopping money laundering and criminal activity associated with poker machines,” said Minister for Gaming and Racing, David Harris.
“Harmful gambling not only impacts individuals, but also their loved ones and the broader community.
“We know there is no single solution to address harm from gambling, which is why we are implementing a range of gambling reforms.
“In NSW, gaming machines represent the highest risk of gambling harm. One in three people who gamble regularly are considered to be moderate or high-risk gamblers according to the Problem Gambling Severity Index.
“The introduction of Responsible Gambling Officers is the next important step in supporting people who may be experiencing gambling harm.
“They will be across pubs and clubs where gambling is happening, and be alert to patrons at risk of harm or displaying concerning gambling behaviour and link them into the support they need.”
