The Anti-Fraud team of iGaming industry platform provider SOFTSWISS’s Managed Services solution helped secure more than €13 million for clients in 2023, the company has revealed.
This, it said, came after the Anti-Fraud team handled more than 100,000 tasks throughout the year, achieving a 62% increase in its year-on-year output. These encompassed diverse issues ranging from operator requests and player verifications to reports of suspicious activities.
Predominantly, instances of fraud detected by the SOFTSWISS Anti-Fraud team were related to bonus abuse, with a smaller percentage associated with money laundering, SOFTSWISS explained. The remaining cases involved chargeback incidents, abuse of payment systems, and various other forms of fraudulent activities.
“In addition to this, the team has successfully addressed over 200 player complaints submitted to regulators or industry forums,” said Ilya Nesterov, Anti-Fraud Team Lead. “Drawing upon our vast expertise, we meticulously analyze each challenging case, offering operators thoughtful consultations on how to settle issues before they escalate.
“Through the efficient resolution of the named disputes and complaints submitted by players, we were able to aid SOFTSWISS clients save an additional 350,000 euro. This underscores our dedication to delivering exceptional service and ensuring the success of our clients in the dynamic landscape of the iGaming industry.”
Integral to the SOFTSWISS Managed Services, the Anti-Fraud Support plays a crucial role in this all-encompassing solution designed to foster the advancement of iGaming brands. More than 200 casino brands have already embraced the Managed Services solution, establishing themselves as clients of SOFTSWISS.
Delivering essential services encompassing First Line Support, VIP Player Support, Player Retention and Reactivation, and Content Management, SOFTSWISS Managed Services function as a seamless bridge linking operators with their players. This seamless integration optimizes casino operations, targeting a frictionless gaming experience for all involved.
SOFTSWISS also revealed it is in the process of crafting an advanced automated tool to monitor players for any suspicious behaviors and evaluate corresponding risk levels as part of its Responsible Gaming commitment. This system will utilize a comprehensive range of available metrics and indicators to enhance accuracy and effectiveness in identifying potential risks.
