The Victorian state government has announced a series of strict new harm minimization rules for online wagering and betting service providers.
The rules include a requirement for providers to deliver monthly account activity statements to customers and for staff members to undertake Responsible Service of Wagering training. Customers will also have greater capacity to refuse to receive direct marketing materials, the government said.
It also claimed that the rules will apply to any wagering service provider licenced in Victoria, even if they only provide services in other states.
The new measures will be enforced by the Victorian Gambling and Casino Control Commission, established last year as a result of the findings from Victoria’s Royal Commission into Crown Melbourne.
“This is another important step towards minimizing gambling harm across Victoria and online betting companies will be held to account if they don’t follow the directions,” said Minister for Gaming and Liquor Regulation, Melissa Horne.
“These new measures mean more Victorians are in control of their gambling habits and wagering and betting gaming providers are given stronger responsibilities to keep their consumers safe.”
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