Diamond Sponsor	Gold Sponsor	Venue Sponsor	Beneficiary Charity

Strategic Leadership Series

► Specially created for the Gaming and Hospitality Business Community
► Each program in the series is a stand alone one-day event

Program 1: Managing Yourself
Interpersonal Relationships and Communications

Details

20 April 2016 (09:00 to 16:00)
Banyan Tree Macau 1/F function room
Program Leader: Dr Brian To

Description

In the Hospitality and Gaming industry your success as an individual and as a professional is highly dependent on your ability to communicate effectively throughout your organization and with your customers. This highly dynamic one day program will be practical and functional employing and blending theory and practice.

Suitable for all levels of current and future managers and leaders, the interpersonal relations program will emphasize the development of both professional communication skills and social skills. In addition, the program will address initiating and maintaining conversations with customers, peers, superiors and subordinates and managing all interactions with a view to advancing trust and productivity in all relationships.

Of interest to all participants will be a module on communicating to encourage customer spending and loyalty. Understanding organizational communications and their effect on professional productivity and performance will also be discussed.

Learning Objectives

► Grow your professional and social communication skills
► Communicate better with colleagues and customers
► Discover and develop “hooking skills” to succeed in life and work
► Grow loyalty and rapport and build trust in your own personal brand
► Grow effectiveness and productivity to meet and exceed your KPIs
► Create more revenue for your organization
► Use active listening to solve business and social problems
► Advance your professional effectiveness in all relationships
► Understand personality styles and group dynamics
► Understand your own attitude and its effects on personal and professional outcomes

Facilitation

This program will be delivered in a highly participative workshop manner. The program will include individual study, case study, group work, mini tutorials and video. The programs will be facilitated in an informal, fun and interactive environment.

Participants

This program is particularly suitable to those who wish to improve their professional leadership abilities and management skills through the use of interpersonal communications. It is highly suitable for those whose job requires them to interact with customers, colleagues and vendors and whose effectiveness is dependent on building relationships, sales and service.

Beneficiary Charity

All proceeds of the program will be donated to the Simply Share Foundation, a non-profit organization devoted to fighting hunger and undernutrition, especially in children, in the most vulnerable populations of the Philippines. Please visit simplyshare.org for more details.

Future programs

The Strategic Leadership Series is an ongoing set of programs which aims to grow the personal effectiveness of its participants. Future programs will include “Managing Others” and “Managing Organizations”.

Bookings

Special introductory price MOP/HK$888.

For bookings and enquiries please contact Cynthia Cheang +853 6328 7737 or cc@asgam.com.