TCSJOHNHUXLEY’s European Technical Support Centre has been awarded ISO 9001:2008 accreditation. The 14,000 square feet purpose-built facility is based in the United Kingdom.
David Heap, TCSJOHNHUXLEY Group Chief Executive commented, “Being awarded ISO 9001 for our European Technical Support Centre is fantastic news. We have always been known as a company who produces the highest quality products, but we now also have a solid reputation for providing the best levels of service and support to the gaming industry, with world-class facilities and a team to match.”
The facility includes:
• A repair centre with facilities to enable the repair of all terminal / kiosk peripherals, the testing of systems and individual units alike, dedicated test facilities for core products ensuring optimal repair and soak testing to replicate the field environment.
• A dedicated training facility with specific equipment and training materials to ensure all engineers have the industry best knowledge to facilitate their repair and preventative maintenance activities for our growing customer base.
• A development facility to enable the technical support specialists to work on the latest products to provide feedback to product development and suppliers alike.
• A dedicated service administration team providing remote diagnostic support and ensuring all service level agreement obligations are met, parts are shipped as required and maintenance reporting completed.
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