Inside Asian Gaming

SEPTEMBER 2018 INSIDE ASIAN GAMING 39 logistics operation canmake or break a company’s grand development plans. Getting the small details right is even more important when those plans involve CAPEX north of US$3 billion like MGM COTAI or US$4 billion as with Wynn Palace. It’s with this in mind that Wilson has molded TKHS into a specialty logistics service provider for the gaming and hospitality industry. “It’s quite a niche industry and not many people think about that aspect of building a big IR or a big hotel,” he says. “The logistics challenges are under-estimated, so we’ve found an area where we can really make a difference. “There are a lot of challenges involved, certainly in regards to the timeline for gaming operations. Once a project gets the go- ahead, the developer will want it open as soon as possible in order to generate revenue. That’s where we’ve really found a need for a company like ourselves to come onboard and really manage the end- to-end logistics from ex-factory through to installed on-site.” The warehouse is impressive – not only for its sheer scale but also the lack of clutter. Clean and spacious, it’s high ceilings and large doorways house an array of carefully organized goods ranging from gaming machine parts and FF&E to thousands of boxes of top-secret documents. Despite the sheer scale of the record management side FEATURES of the operation, the high-tech storage system ensures every single box and the documents it contains are safely sealed, stored and delivered upon request. “In the IRs in Macau, they want to use as much of the area on- property for front of house as possible, so back of house is typically limited – especially for storage or warehousing,” Wilson continues. “If they can make an area into a front of house revenue-generating area that’s certainly what they want to do, which means there is a need for off-site warehousing. To have a high-quality, purpose-built new modern facility is very attractive for them.” Opened in 2016, the new TKHS warehouse has quickly become the secret weapon powering Macau’s multi-billion dollar IRs to completion.