Non-gaming amenities that stand out from the crowd are becoming an increasingly important aspect of global IRs.
MdME lawyer Carlos Eduardo Coelho takes a critical look at a proposed amendment to Macau’s gaming law that would see many casino employees banned from entering any Macau gaming floor outside of work hours.
Global Market Advisors’ Andrew Klebanow provides a detailed rundown of the current state of the Cambodian gaming industry.
Professor Glenn McCartney takes a look at the impending Macau casino re-tendering process and why the government’s criteria for issuing licenses will shape the city’s tourism future.
Latency has long been the ultimate challenge for online gaming operators in their quest to provide a quality product, but a new open framework technology could prove to be a game-changer.
An effective customer experience program requires a holistic approach that rewards the operator and employees as much as the customers themselves.
By Sudhir H. Kalé, Ph.D. IAG explains the importance of company culture in achieving exceptional customer experience and the five signs that your culture might be toxic to your customer goals.