Scientific Game

Features

INDUSTRY PROFILE: Joji Kokuryo Joji Kokuryo is a prime example of the gaming industry’s global reach. Having grown up in the United States before moving to Tokyo, his refined bi-lingual skills have led to a career translating and interpreting for others – taking him around the world and providing some intriguing roles along t...
Tuesday, 23 August 2016 17:28

INDUSTRY PROFILE: Mick Caban Boasting an impressive 42 years’ experience in the industry, Mick Caban started as a dealer at Australia’s first casino, Wrest Point in Tasmania, in 1974. Since then he has worked everywhere from Perth and Melbourne in Australia to international destinations such as Auckland, London and even Swa...
Tuesday, 19 July 2016 15:02
G2E Asia puts the “i” in gaming iGaming made its presence felt at this year’s G2E Asia exhibition with organizers creating a dedicated iGaming Zone for the very first time.
Thursday, 23 June 2016 12:54

Red is the new black The Macau Gaming Information Association is invigorating junket efforts for a deadbeat borrower blacklist.
Monday, 20 June 2016 15:05

INDUSTRY PROFILE: Christopher Rowe Riding the wave - Given his father Bruce is considered a legend of the gaming industry following a career spanning more than three decades with Harrah’s, GTECH and Bally, it comes as no surprise to find Christopher Rowe making similar strides with leading slot machine manufacturer Aristocrat. Havi...
Monday, 13 June 2016 15:35
IAG launches Strategic Leadership Series Inside Asian Gaming is now officially in the managerial training business – something Macau desperately needs.
Monday, 06 June 2016 16:24

INDUSTRY PROFILE: Niall Murray Dublin-born Niall Murray came to Macau from Las Vegas 12 years ago to open the city’s first westernstyle casino. In addition to running his own hospitality management consultancy and beverage distribution business, last year he opened Taipa’s PREM1ER bar. He also heads the local Irish Chamber of...
Monday, 06 June 2016 14:02

INDUSTRY PROFILE: Glenn McCartney Glenn McCartney is Assistant Professor in Hospitality and Gaming Managment at the University of Macau. But to expats in the city he is better known as the UK’s Honorary Consul and owner of Taipa’s Irish Bar and Irish Coffee House. For last month’s St Patrick’s Day he organized a ball at the ...
Monday, 25 April 2016 13:10
INDUSTRY PROFILE: Kylie Rogers IAG: Let’s start at the beginning. Tell us a little about your career before you entered gaming. KR: I grew up in the suburb of Liverpool and Chester Hill, in Sydney, Australia. My mother was a single Mum who put herself through nursing school. To be honest I hated school and left in year 10. M...
Tuesday, 15 March 2016 13:01

Current Issue

Moving ahead

Moving ahead A year after the deadly attack at Resorts World Manila, management continues to reinvent the property to recover and meet the challenge from Entertainment City rivals. By Muhammad Cohen | Editor-at-Large   The tragic events of 2 June 2017 at Resorts World Manila sent shock waves across the Phili... Friday, 29 June 2018 01:32

"This is not a drill..." Gaming businesses must plan judiciously for emergencies such as the Resorts World Manila attack, natural disasters and accidents so they can respond effectively when best plans fail. By Muhammad Cohen   Arson at Resorts World Manila a year ago, Typhoon Hato battering Macau last August and the La... Friday, 29 June 2018 01:24

Five signs that your organizational culture is toxic to customer experience

Five signs that your organizational culture is toxic to customer experience IAG explains the importance of company culture in achieving exceptional customer experience and the five signs that your culture might be toxic to your customer goals. By Sudhir H. Kalé, Ph.D.   Numerous studies on customer experience (CX) highlight the crucial role company culture plays in del... Friday, 29 June 2018 01:18

Height of Luxury

Height of Luxury With the opening of its new luxury hotel at City of Dreams in June, Melco Resorts is looking to take control of Macau’s lucrative premium mass segment. By Ben Blaschke   “We’re not just opening a new hotel today, we’re opening a whole new chapter. We’ve built a landmark for Macau and a... Friday, 29 June 2018 01:08